Privacy Policy

Information We Collect

At Bio-protocol Travel Agency, we collect information to provide you with exceptional family-friendly nature experiences. We are committed to transparency about what information we gather and how we use it.

Personal Information

• Name, email address, and phone number when you contact us or book services
• Travel preferences and family composition for customized nature trip planning
• Payment information processed securely through our trusted payment partners
• Emergency contact details for safety during outdoor activities
• Dietary restrictions and accessibility needs to ensure comfortable experiences

Automatically Collected Information

• Website usage data including pages visited and time spent browsing
• Device information such as browser type and operating system
• Location data when you use our mobile-friendly booking platform
• Cookies and similar technologies to enhance your browsing experience

How We Use Your Information

Your information helps us create memorable nature experiences for families. We use your data responsibly and only for legitimate business purposes.

• Planning and customizing nature trips based on your family's interests and needs
• Communicating about bookings, trip updates, and important safety information
• Processing payments securely and maintaining booking records
• Improving our services based on feedback and usage patterns
• Sending newsletters about new destinations and seasonal nature activities
• Ensuring safety protocols are followed during outdoor adventures
• Complying with legal requirements and protecting our community

Information Sharing and Disclosure

We respect your privacy and limit information sharing to essential partners who help us deliver outstanding nature experiences.

Service Providers

We work with trusted partners including local nature guides, accommodation providers, transportation services, and payment processors. These partners receive only the information necessary to provide their services.

Legal Requirements

We may disclose information when required by law, to protect safety during outdoor activities, or to defend our rights and the rights of our community members.

Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of the business assets, with continued protection under this privacy policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information throughout your journey with us.

• Encryption of sensitive data during transmission and storage
• Regular security audits and updates to our systems
• Limited access to personal information on a need-to-know basis
• Secure payment processing through industry-standard protocols
• Regular staff training on privacy and data protection practices
• Incident response procedures to address any potential security issues

Your Rights and Choices

You have important rights regarding your personal information. We make it easy for you to exercise these rights and maintain control over your data.

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Delete your account and associated personal data
• Opt out of marketing communications while maintaining service updates
• Request data portability to transfer your information elsewhere
• Object to certain uses of your information
• Withdraw consent for optional data processing activities

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and provide personalized nature trip recommendations.

Types of Cookies We Use

• Essential cookies for website functionality and security
• Performance cookies to understand how visitors use our site
• Functional cookies to remember your preferences and settings
• Marketing cookies to show relevant nature trip advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.

Children's Privacy

As a family-friendly nature travel agency, we take special care to protect children's privacy and comply with applicable laws regarding minors.

• We do not knowingly collect personal information from children under 13 without parental consent
• Parents can review, modify, or delete their child's information by contacting us
• Family trip bookings require adult supervision and parental consent
• We provide age-appropriate nature activities with proper safety measures
• Educational content is designed to inspire environmental awareness in young travelers

International Data Transfers

Our nature trips may take you to various destinations, and we work with international partners to provide seamless experiences while protecting your data.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

• Booking information is kept for 7 years for accounting and legal purposes
• Marketing preferences are maintained until you opt out
• Website usage data is typically retained for 2 years
• Safety and emergency contact information is kept during active trip periods
• Payment information is handled according to financial regulations

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your information and enhance your nature travel experiences.